1. Introduction
LetsCMS Private Limited provides software development services, custom software solutions, ready-made software products, plugins, extensions, applications, and digital products.
Our offerings include MLM software, web applications, mobile applications, e-commerce solutions, software customization, API development, and other technology solutions.
Since most of our products and services are digital and may involve substantial development effort, we have established the following Cancellation & Refund Policy to ensure transparency and fairness for our customers.
2. Order Cancellation – Custom Software Development
Customers may request cancellation of a custom software development project subject to the following conditions:
2.1 Before Development Begins
If a cancellation request is received and approved before development work has started, the customer may receive a full refund of the amount paid.
2.2 After Development Has Started
Once development work has started, cancellation requests will be evaluated based on the work completed, resources utilized, milestones achieved, and non-recoverable expenses incurred.
The Company may deduct the reasonable value of completed work and applicable non-recoverable expenses from the amount paid. Any eligible remaining balance will be refunded.
2.3 After Partial or Full Delivery
Once the agreed software, application, module, or project deliverables have been provided to the customer, cancellation solely due to a change of mind, change in business requirements, or personal preference will generally not be accepted.
Where source code or other digital deliverables have been transferred to the customer, the order will generally be considered fulfilled to the extent of the agreed delivery.
This does not affect remedies available for verified defects, non-delivery, or failure to meet agreed contractual specifications.
3. Cancellation – Ready-Made Software and Digital Products
Our ready-made products include software scripts, plugins, extensions, modules, themes, source code, and other downloadable digital products.
Due to the digital nature of these products:
- Orders cannot generally be cancelled once the download link, licence, source code, or product access has been provided.
- Refunds are generally not available for change of mind, incorrect selection, or failure to review product specifications before purchase.
- Customers are encouraged to review product descriptions, documentation, demonstrations, compatibility requirements, and available features before purchasing.
However, refund or replacement requests may be considered in cases of verified product defects, non-delivery, duplicate payments, or other circumstances covered by applicable law.
4. Customization and Additional Development
Any customization, additional feature development, integration, modification, or other work requested beyond the original agreed scope will be treated as additional development work.
Once such work has started, cancellation and refund eligibility will be evaluated based on the work completed and applicable expenses.
Additional development charges will be communicated and agreed upon before the additional work begins.
5. Eligible Refund Situations
A refund may be considered in the following circumstances:
- The Company fails to deliver the purchased product or service as agreed.
- The Company is unable to provide the agreed functionality or deliverables and cannot reasonably resolve the issue.
- A verified technical defect materially affects the purchased product and cannot be resolved within a reasonable mutually agreed timeframe.
- Duplicate payments have been successfully charged for the same order.
- An order is cancelled before development or service delivery begins and the cancellation is approved.
- A refund is otherwise required under applicable law.
Depending on the circumstances, the Company may offer a repair, replacement, alternative solution, or eligible refund.
6. Non-Refundable Situations
Refunds will generally not be provided in the following circumstances:
- The customer changes their mind after receiving the digital product, source code, or agreed deliverables.
- The customer purchases a product without reviewing its features, specifications, documentation, or compatibility requirements.
- The customer fails to follow the installation or implementation instructions provided by the Company.
- Problems arise from third-party hosting, servers, APIs, plugins, software, or external services outside the Company's control.
- The customer or another party modifies the software without authorization, causing functionality or compatibility issues.
- The customer fails to provide required information, credentials, content, approvals, or cooperation necessary for project completion.
- The customer requests additional functionality that was not included in the original agreed scope.
- The customer experiences business losses, changes in business strategy, or dissatisfaction unrelated to a failure to provide the agreed deliverables.
These exclusions do not override any refund or consumer rights that cannot legally be excluded.
7. How to Request Cancellation or Refund
Customers must submit cancellation or refund requests through our official support email:
Email: info@letscms.com
Please include:
- Customer name
- Registered email address
- Order ID or transaction reference
- Product or service purchased
- Payment date and amount
- Reason for cancellation or refund
- Supporting information, if applicable
The Company will acknowledge requests within 2 business days and review them according to the applicable policy.
8. Refund Processing Time
Once a refund is approved:
- The Company will generally initiate the refund within 7–10 business days.
- Refunds will be processed through the original payment method wherever supported.
- The actual crediting time depends on the payment gateway, bank, card issuer, or payment service provider.
- Customers may be required to provide additional transaction information for verification.
For failed or pending payment transactions, applicable payment-system and regulatory timelines will be followed.
9. Payment Gateway and Duplicate Transactions
Payments are processed through authorized third-party payment service providers.
If a customer is charged more than once for the same order, the duplicate transaction will be verified and the eligible duplicate amount will be refunded.
LetsCMS Private Limited does not store customers' card numbers, CVV details, or banking passwords.
10. Project Milestones and Agreements
For custom software development projects, the applicable quotation, proposal, invoice, statement of work, or project agreement may specify:
- Project scope and deliverables
- Development milestones
- Payment schedule
- Estimated delivery timeline
- Cancellation conditions
- Ownership and licensing rights
- Source-code handover conditions
Where a project-specific agreement contains additional cancellation terms, those terms will apply to the extent permitted by applicable law.
11. Contact Information
For cancellation, refund, or payment-related assistance, please contact:
LetsCMS Private Limited
Website: www.letscms.com
Email: info@letscms.com
Phone: +91 9717478599
Business Address:
1/19, First Floor, In-front of Central Bank, Naurangabad, G.T. Road,
Aligarh, Uttar Pradesh 202001, India.
12. Policy Updates
LetsCMS Private Limited reserves the right to update this Cancellation & Refund Policy when necessary to reflect changes in business operations, products, services, or applicable legal requirements.
Any updated policy will be published on our official website.
By placing an order or purchasing our products or services, customers acknowledge that they have read and understood this policy.