Refund Policy
At Letscms Pvt Ltd, we strive to provide complete transparency by offering detailed information about our MLM software solutions, features, and services on our website. Our goal is to help you make an informed decision before purchasing. For any clarification, our sales and support team is always available to assist you.
However, we understand that unforeseen situations may arise. Therefore, we encourage all customers to carefully review our refund policy before making a purchase.
Since our products are digital, intangible, and non-returnable, refunds will only be considered under the following conditions:
Eligible Refund Conditions
A refund may be approved if:
- We fail to deliver the software or service as clearly defined in the official quotation or agreement.
- We are unable to resolve a reported issue within a reasonable and mutually agreed timeframe.
- We fail to meet the schedule as agreed upon in the official quotation by more than two months, excluding delays caused by client-requested changes.
either:
- Issue a full refund, or
- Provide an alternative solution or equivalent product, based on the client’s preference
Note: No additional compensation, damages, or reimbursements will be provided beyond the original payment.
Non-Refundable Situations
- Refund requests will not be accepted under the following circumstances:
- Failure of the client to follow the implementation guidelines or instructions provided by our support team.
- Lack of cooperation, incomplete requirements, or delays from the client’s end.
- If a workaround, patch, or fix is available for the reported issue.
- Purchase made due to misunderstanding, lack of product knowledge, or incorrect expectations.
- Issues arising from:
- Client’s hosting/server environment
- Third-party integrations, plugins, or APIs
- Network, device, or system configuration
7. If the software is lost, misused, modified externally, or transferred to another party.
Important Note
We strongly recommend that all clients:
- Review product demos, documentation, and features thoroughly
- Discuss requirements with our team before purchase
- Ensure compatibility with their business model and technical environment
By making a purchase on Letscms Pvt Ltd, you acknowledge that you have read, understood, and agreed to this Refund Policy.